Customer Guidelines

These guidelines help ensure a smooth experience and the best results for every visit. By booking a service with SD Costa Cleaning Services, you agree to the following customer guidelines.

1. Before Your Appointment

  • Tidy up surfaces: Please remove personal items from floors, counters, and tables so our team can clean efficiently.
  • Secure valuables: We recommend putting away valuables, sensitive documents, and fragile items before we arrive.
  • Provide special instructions: If there are priority areas or items that should not be moved, please let us know in advance.

2. Access to the Property

  • Entry instructions: Please provide clear access details (lockbox code, key, doorman instructions, parking info, etc.).
  • Lock-out policy: If we cannot access the property at the scheduled time, a lock-out fee may apply and the appointment may need to be rescheduled.

3. Pets

  • Pet safety: Please secure pets in a safe area or let us know if they will be present.
  • Pet-related items: For safety and sanitation, we do not handle pet waste. Please remove pet waste before the cleaning.

4. What We Can and Cannot Do

  • Heavy items: We do not move heavy furniture or lift items over 25 lbs.
  • Heights: We do not climb higher than a 2-step ladder.
  • Hazards: We do not clean biohazards, mold remediation, pest infestations, or hazardous materials.
  • Add-ons: Interior appliances, interior windows, and specialty tasks must be requested in advance or added as an extra service when available.

5. Scheduling, Cancellations, and Rescheduling

  • Notice: Please provide at least 24 hours’ notice to cancel or reschedule.
  • Late cancellations: Same-day cancellations or no-shows may be subject to a cancellation fee.
  • Arrival window: Traffic and job conditions can affect timing. We may arrive within a reasonable arrival window around your scheduled time.

6. Payments

  • Payment due: Payment is due on the day of service unless otherwise agreed.
  • Changes: Prices may change if the scope of work differs from what was originally requested (extra rooms, add-ons, heavy buildup, etc.).

7. Satisfaction & Re-Clean Policy

  • Notification: If you are not satisfied, please contact us within 24 hours of service.
  • Re-clean: We will return to re-clean the specific areas of concern at no additional charge, when applicable.

8. Safety and Respect

  • Safe environment: We ask that the home or business remains safe and respectful for our team.
  • Smoking: Please do not smoke inside the property during the service.

9. Weather and Unforeseen Events

  • Delays: Severe weather or emergencies may require schedule changes.
  • Communication: If rescheduling is needed, we will contact you as soon as possible.

10. Contact

If you have any questions or would like to update your instructions, please contact us:

SD Costa Cleaning Services
Phone: (732) 768-8752
Email: info@sdcostacleaning.com