Client’s Guidelines

To ensure the best experience for both our clients and our cleaning team, we kindly ask that all customers review and follow the guidelines below. These standards help us deliver consistent, safe, and high-quality cleanings during every visit.

1. Preparing Your Home

  • Please remove personal items from floors, counters, and surfaces so our team can clean efficiently.
  • Secure valuables, important documents, and fragile items before the appointment.
  • If you have pets, ensure they are placed in a safe and comfortable area during the cleaning.

2. Access to Your Property

  • Clients must provide clear instructions on how our team can access the home (key, code, building entry, etc.).
  • If our team cannot access the property at the scheduled time, a lock-out fee may apply.

3. Safety and Work Conditions

  • For insurance and safety reasons, we cannot move heavy furniture or lift items over 25 lbs.
  • We do not climb higher than a 2-step ladder.
  • Our team cannot clean areas that present safety risks, including unstable surfaces or ongoing construction zones.

4. What Is and Isn’t Included

  • Regular Cleanings include maintenance tasks; Deep Cleanings or Move In/Out services must be scheduled separately.
  • We do not clean mold, biohazards, pet waste, or areas containing hazardous materials.
  • Interior appliances, windows, and organizational tasks must be requested as add-ons.

5. Cancellations & Rescheduling

  • We require at least 24 hours’ notice for cancellations or rescheduling.
  • Last-minute cancellations may result in a fee.
  • Recurring customers who repeatedly cancel may lose their preferred time slots.

6. Payment

  • Payment is due on the day of service unless otherwise arranged.
  • We accept cash, card, Zelle, or online payment systems.
  • Any additional services requested onsite may result in an adjusted rate.

7. Satisfaction Guarantee

  • If you are not satisfied with any area of your cleaning, please notify us within 24 hours.
  • We will gladly return and re-clean the area at no extra cost.
  • Refunds are not issued, as we offer re-cleaning as our service guarantee.

8. Respecting Our Staff

  • We kindly ask clients to maintain a safe and respectful environment for our team.
  • Our cleaners are professionals — tipping is appreciated but never required.

9. Weather & Unforeseen Circumstances

  • Severe weather or unexpected events may cause delays or rescheduling.
  • We will always contact you promptly if adjustments to the schedule are necessary.

10. Contact & Support

If you have questions, concerns, or special instructions, feel free to reach out to us anytime. Our mission is to provide reliable service and a smooth customer experience.

SD Costa Cleaning Services
Phone: (732) 963-2866
Email: info@sdcostacleaning.com